If you have purchased a package or item from our online store and need to request a refund, please see below:
- All refund requests must be made within 3 days of purchasing.
- All exchanges (for example, for another package) must be requested within 7 days of purchasing.
If you have purchased a package from our online store and would like to request a refund or an exchange, please send a message to firstname.lastname@example.org.
Proof of purchase must be presented (such as the receipt sent to your email upon purchasing).
Service guarantees are governed by our in-store refund policy. Please contact us for more information on this policy.